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Bayerischer Industrie- und Handelskammertag BIHK e.V. (BIHK e.V.)
Max-Joseph-Straße 2
80333 Munich

Phone: 089 / 5116-0
Fax: 089 / 5116-1240


registered under VR 201960 in the register of associations at the Amtsgericht [District Court] Munich

Authorised representatives:
The following directors have joint power of representation:
Prof. Klaus Josef Lutz
Dr. Manfred Gößl

The supporting organisations of the Bayerischer Industrie- und Handelskammertag e.V. (BIHK e.V.) are the Bavarian chambers of industry and commerce (CIC).

Supervisory authority of the CIC:
Bayerisches Staatsministerium für Wirtschaft, Landesentwicklung und Energie
Postal address: 80525 Munich, Prinzregentenstraße 28, 80538 München
Phone: 089 / 2162-0
Fax: 089 / 2162-2760

Christoph Angerbauer
Friedhelm Forge

Project management and implementation:
QAL GmbH, Vierkirchen

Technical concept and implementation:
Spleen Advertising GmbH, Munich

Homepage: Foto Lebensmittelverarbeiter © Tyler Olson,
Homepage: Foto Lebensmittelhandel © Robert Kneschke,
Homepage: Foto Gastronomie © goodluz,
Homepage: Foto Imbiss © Kzenon,

Pictograms / icons:
© Spleen Advertising


Information on Data Protection

Thank you for visiting our website www.onlinehilfe-‎ With the privacy policy provided hereunder, we would like to advise you about ‎the manner, extent and the purposes for which personal ‎data is collected and used on this website. The controller is the Bayerischer Industrie- ‎und Handelskammertag BIHK e.V. (BIHK e.V.), Max-Joseph-Straße 2, ‎D-80333 Munich.‎

We are striving for utmost security in handling your data. Your ‎data is processed according to the relevant legal provisions. Where ‎we make use of service providers to implement and handle data processing, they are subject to the same strict regulations on compliance with the ‎data protection laws.‎


1. Name and Address of the Controller

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the Member States as well as other legal data protection provisions is:

Bayerischer Industrie- und Handelskammertag BIHK e.V. (BIHK e.V.)‎
Max-Joseph-Straße 2
D-80333 Munich‎
Telephone: +49 (0)89 5116-0
Telefax: +49 (0)89 5116-1306


2. Contact Details of the Data Protection Officer

The contact details of the controller’s data protection officer are:
Bayerischer Industrie- und Handelskammertag (BIHK) e. V.‎
FAO the Data Protection Officer - personal/confidential -
D-80323 Munich
Tel.: +49 (0)89/5116-1683, fax: -81683


3. General Information

Please be advised that any messages sent to us by you by e-mail via our ‎website will be forwarded to us in an unencrypted form. Please note that they may ‎be read by third parties and even be manipulated during their transmission over the world wide web ‎under certain circumstances. Therefore, we recommend using ‎postal services for confidential messages.‎

The data will not be disclosed to third parties unless we are required by law to divulge ‎it or you have previously given your express consent to such ‎disclosure.‎

No data is processed in states outside of the area of application of Directive ‎‎95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection ‎of individuals with regard to the processing of personal data and on the free ‎movement of such data (OJ EC no. L 281, p. 31).‎


4. Provision of the Website and Creation of Log Files

4.1. Description and Scope of Data Processing

If any visit is paid to our websites, the web servers of BIHK temporarily log every access in a log file. In this context, we log and save the following data until its automated erasure:

  • IP address of the querying computer
  • access date and time
  • name and URL of the data retrieved
  • access status (file transmitted, file not found, etc.)
  • web browser and operating system used
  • website from which our homepage is accessed
  • volume of data transferred

The IP address is analysed only in the event of attacks on our network infrastructure. The usage data stored by the servers is not linked to a natural person.


4.2. Legal Basis for Data Processing

The legal basis for the temporary storage of the data and log files is point (f) of Art. 6(1) of the GDPR / Section 15 (3) of the TMG (German Telemedia Act).


4.3. Purpose of Data Processing

This date is logged by us for reasons of technical security, especially to defend against attempted attacks on our web server; furthermore, for abuse control upon suspicion and for investigation of any suspicious use relevant under criminal law.


4.4. Possibility to Object, Retention

Collection of the data to provide the website and retention of such data in log files is absolutely necessary to ensure operation of the website.

The data will be erased once it is no longer required for achieving the purpose of its collection. Where data is collected to provide the website, it will be erased once the respective session has been terminated. Where the data is retained in log files, this is the case after seven days at the latest. Further retention beyond this is possible.


5. Cookies

5.1. Description and Scope of Data Processing

The BIHK website uses cookies in several areas to make the web services more user-friendly, effective and secure. Cookies are small text files. They are stored in the web browser’s temporary cache or on the website visitor’s hard drive for technical session control. Among others, we store session cookies on your hard drive which are valid only for the time of your visit on our website.


5.2. Legal Basis for Data Processing

The legal basis for personal data processing using technically required cookies is point (f) of Art. 6(1) of the GDPR / Section 15 (3) of the TMG.


5.3. Purpose of Data Processing

The cookies are required to identify and authorise you for the whole duration of your visit after successfully logging into the protected section. After your visit has ended, these cookies will be automatically deleted from your hard drive again.


5.4. Possibility to Object, Retention Period

Users of websites can prevent the saving of cookies by means of certain browser settings. Usually, the web browser can also be set to ask the website user whether he/she agrees before cookies are placed. Furthermore, cookies once stored can be deleted by the website user at any time again. The product descriptions/instructions of the respective browser manufacturers contain information on the settings required to that end. Please note, however, that individual functions of our website may not work if you have disabled the use of cookies.

Videos in this web offering are embedded, i.a., from YouTube. When the videos are played, the service provider may store cookies on the user’s computer. We have no possibility to influence such placement of cookies.

Session cookies will be erased from your hard drive once your visit on our website has ended.


6. Web Analysis

To improve the user friendliness of the website and for statistical purposes, anonymised data is collected and retained by our service provider. This data is used to create pseudonymous usage profiles. For web analysis purposes, we use the Matomo web analysis software and Google Analytics set in line with data protection stipulations.


6.1. Description and Scope of Data Processing

To improve the user friendliness of the website and for statistical purposes, anonymised data is collected and retained by our service provider. This website uses Matomo web analysis software, an open source software for the statistical analysis of visitor traffic. Web analysis is the gathering, collection and evaluation of data on the behaviour of visitors of websites.

The Matomo web analysis tool collects, among other things, data about the website a data subject comes from (referrers), the subpages of the website that have been accessed or how often and for how long a subpage has been viewed. A web analysis is mainly used to optimise a website.


6.2. Legal Basis for Data Processing

The legal basis for using a web analysis software is point (f) of Art. 6(1) of the GDPR / Section 15 (3) of the TMG. The Matomo web analysis software processes data only as a processor pursuant to our instructions and not for own purposes.


6.3. Purpose of Data Processing

The Matomo web analysis software uses “cookies”, ‎i.e. text files that are saved on your computer and enabling to analyse the use of our website. The data is not used to identify you personally as website user. The IP address will be anonymised immediately after processing and prior to its saving while being shortened accordingly. By analysing the user data, we obtain anonymised information about the average time spent on and ‎the frequency of access to different webpages. User data is not merged with data on the person bearing ‎the pseudonym either.


6.4. Possibility to Object, Retention Period

You have the ‎possibility to prevent the installation of the cookies by setting your browser ‎software accordingly. Please note that, after changing the relevant settings, you might ‎no longer be able to access all functions of this website.

Your visit to this website is currently recorded by the Matomo web analysis. Please click here to ensure that your visit will no longer be recorded.

You may decide whether an unambiguous web analysis cookie may be stored in your browser to allow the website operator to collect and analyse various statistical data.

If you decide to opt out of this, please click on the following link to download the Piwik deactivation cookie to your browser.

To ensure exclusion of data storage, an opt-out ‎cookie is stored in your browser. ‎As long as you wish to maintain your objection to the recorded of anonymous visitor data, you may not delete the aforementioned cookie, since we will otherwise no longer be technically able to ensure our compliance with your objection.
Further information and the applicable data protection provisions of Matomo can be found at


7. Data Erasure or Blocking

We adhere to the principles of data minimisation and limitation of storage. Therefore, we will only retain your personal data for a period required to achieve the purposes stated here or for the various retention periods provided for by the legislator. Once the respective purpose has ceased to apply or these periods have expired, processing of the relevant data will be restricted or the data will be erased as a matter of routine and in accordance with the legal regulations.


8. Disclosure of Personal Data

Data will not be disclosed to third parties, unless we are required by law to divulge it or you have previously given us your explicit consent to such disclosure.

Please be advised that operators of any websites to which links may save and analyse the data of the website visitor. This also includes the websites operated by the BIHK on external servers. Please note the privacy policies on the relevant websites.

No data is transferred to third countries or international organizations.

BIHK e.V. does not use any tools that enable automated decision-making including profiling in accordance with Art.22 DSGVO. Furthermore, we do not create any score values about a person, do not have any procedure for a score value calculation and do not transmit any such data to third parties.


9. Your Rights of Access, to Rectification, Restriction, Erasure, Data Portability ‎and Objection‎

If you have any questions regarding your data, please do not hesitate to contact us. You have the right to obtain access to your personal data stored by us upon request and free of charge. Furthermore, you have the right to obtain rectification of inaccurate data, restriction of processing, as the case may be, and, except for data retentions prescribed by law, erasure.

You have the right to receive the personal data concerning you, which you provided to us, in a structured, commonly used and machine-readable format or to transmit those data to another controller, where technically possible. For this, your personal data must be processed on the legal basis of your consent or by means of automated procedures. The right to data portability does not apply to any personal data ‎processing that is necessary for the performance of a task carried out in the public ‎interest or in the exercise of official authority vested in ‎the controller.

You have the right to object at any time ‎to any processing of personal data concerning you on grounds relating to your particular situation that is made on the legal basis of the performance of a task carried out in the public interest or on the legal basis of a legitimate interest. This also includes any profiling based on ‎these provisions.

You may make amendments, assert your rights or withdraw your consent by giving corresponding notice to us with effect for the future.

Contact Details
E-mail:, tel.: +49 (0)89 / 5116-0
postal address: Bayerischer Industrie- und Handelskammertag (BIHK) e.V.
D-80323 Munich
street address: Max-Joseph-Straße 2, ‎D-80333 Munich‎


10. Right to Lodge a Complaint with a Supervisory Authority

If you take the view that processing of personal data ‎concerning you violates the GDPR, you have the right to lodge a complaint with a data protection supervisory authority according to Art. 77 of the GDPR. The supervisory data protection authority responsible for the Bayerischer Industrie- und Handelskammertag (BIHK) e. V. is:

The Bavarian State Officer for Data Protection
Wagmüllerstraße 18, D-80538 Munich
‎tel.: +49 (0)89 212672-0, ‎fax: +49 (0)89 212672-50

The supervisory authority with which the complaint has been lodged will notify the ‎complainant on the status and outcome of the complaint including the ‎possibility of a judicial legal remedy according to Art. 78 of the GDPR.‎


11. Amendments to our Data Protection Provisions

We reserve the right to amend this privacy policy from time to time to ensure its consistent compliance with the current legal requirements or to implement changes to our services in the privacy policy, e.g. by launching new services. The new privacy policy will then apply to your next visit.


12. Contact Details - Questions on Data Protection

Please contact our Data Protection Officer if you have any questions on data protection.

Contact details:
E-mail:, tel.: +49 (0)89 / 5116-1683, fax: +49 (0)89 / 5116-1240
address: Bayerischer Industrie- und Handelskammertag (BIHK) e. V.
FAO the Data Protection Officer - personal/confidential -
D-80323 Munich


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